Delivery Policy
Please contact [email protected] with your order number if you need to make any changes to your shipping. If your order has not shipped, we will do our best to accommodate all updated requests.
✅ We guarantee 100% EU delivery.
Deus Medical Warehouse Delivery Rates
Orders are usually shipped within 3 business days after payment is completed and confirmed.
- Shipping in the EU: 20 EUR
- Estimated delivery time: 7–14 business days
- Shipping outside the EU: 26 EUR
- Estimated delivery time: 14–21 business days
Biaxol Warehouse Delivery Rates
Orders are usually shipped within 3 business days after payment is completed and confirmed.
- Shipping in the EU: 8 EUR
- Estimated delivery time: 5–10 days
- Shipping outside the EU: 15 EUR
- Estimated delivery time: 7–21 days
Astera Labs Warehouse Delivery Rates
Orders are usually shipped within 3 business days after payment is completed and confirmed.
- Shipping in the EU: 20 EUR
- Estimated delivery time: 7–14 business days
- Shipping outside the EU: 26 EUR
- Estimated delivery time: 14–21 business days
Returns
Items sold by DEUS POWER are non-returnable.
Refunds
Once a payment is made for any order using any of the payment methods, refunds are not provided.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need your item exchanged, please email us at [email protected].
Re-Shipping
If your order is seized:
- Provide a 120 dpi picture of the envelope or letter from customs or FDA showing the receiver’s name.
- Provide a 120 dpi picture of the seizure notice with receiver name.
- Include a new shipping address.